Frequently asked questions
General Questions
Our app is designed for Georgians living abroad who need to make calls to Georgian mobile and landline numbers.
When calling with WhatsApp, Viber, Skype, or Messenger, the recipient must also have internet access and these communication apps activated. In that case, you cannot call various organizations, such as banks or the Public Service Hall.
With inexPHONE, however, you can connect to any Georgian landline or mobile number without any restrictions.
Registration with us is very simple: search for the INEXPHONE app on the Play Store or App Store, download it, press the registration button, and follow the easy instructions.
If you want help with registration, write to us in a private message on our official Facebook page, and our 24/7 support team will assist you as quickly as possible.
Yes. With inexPHONE, you can call any landline or mobile number anywhere in the world. You just need to have at least 1 GEL in your app balance.
Legal Entities
Unlike a mobile number, a fixed number allows you to:
● Receive and make an unlimited number of simultaneous incoming and outgoing calls
● Inform customers about your company’s working and non-working hours
● Organize incoming call queues
● Route calls based on language, departments, branches, and other criteria
If you want to send promotional, marketing, informational, or automated SMS messages on behalf of your company, we offer two methods:
● Integrating our SMS channel with your company’s work platform or CRM
● Creating a personal profile in our SMS platform, from which you can send messages to any number of recipients
If you want constant, accurate information about staff productivity, and you also want to evaluate how marketing activities affect hotline load, the call analytics platform is the best solution. You can monitor employee performance from any location—both in terms of call handling and by reviewing the content of completed communications.
A company’s success heavily depends on proper communication with potential and existing customers. Processing and analyzing feedback often leads to fundamental improvements. By delegating this function to professionals, you save human and time resources while improving the quality of customer communication.