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Call Analytics Platform

The analytical platform will help you monitor the proper functioning of the hotline and track employee performance.

With the help of the platform, you will be able to:

Receive statistical information about incoming and outgoing calls

  • Ability to apply filters to get informative data
  • The number of incoming calls
  • The number of answered calls
  • The number of missed calls
  • The average call duration
  • How many customers are currently waiting to be connected to an operator
  • The average waiting time, and more…

Access detailed data on operator productivity, including:

  • Who answered how many calls
  • Who made how many calls
  • Who called where, and so on

In addition to quantitative indicators, the platform also allows you to listen to call recordings and evaluate the qualitative aspects of the service.

 

Personalized Offer

For more details about the analytical platform and to receive a custom offer, please leave your contact information and our representative will get in touch with you

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