Contact Center Outsourcing
Effective Communication – For Success
Our many years of experience in the telecommunications field, along with the diverse directions of our holding, have enabled us to offer companies outsourced contact center services.
We believe that the success index of any company is determined by effective communication with both potential and existing customers. Accordingly, we take responsibility for engaging our human resources across all of a company’s communication channels to increase the number of satisfied customers, process and analyze their feedback, and, based on this information, support other divisions of the company in working more effectively.
Full contact center outsourcing includes:
- Conducting an audit of the existing contact center
- Answering incoming calls to the company’s hotline number
- Making outgoing calls from the company’s hotline number
- Working within the company’s operational platform
- Communicating via direct messages on social media – Facebook, Instagram, LinkedIn, TikTok
- Responding to comments across all communication channels
- Replying to messages received on the company’s official email
- Processing initial leads
- Receiving and confirming reservations
- Sending visit reminders
- Collecting and processing customer feedback, performing analysis, and providing detailed reporting
