Contact Center Services

Inex, the Outsourced Contact Center service provider for all your Inbound & Outbound solutions, no matter your industry or the size of your business.

Whether Shared or Dedicated, our multilingual agents will take care of your customers no matter their background, no matter their preferred way to reach you, via phone, Email, Live chat or social media.

Starting at $5/h, our multi-channel offers meet all your needs and your customers’ expectations in:

  • Customer Service

  • Social Media Management

  • Tech Support

  • Order Processing

  • Market Research and Surveys

  • Telemarketing

  • Appointment Setting

  • Lead Generation

  • Cold Calling

  • Follow Up Calls

Our offers include

  • A free customizable live chat on your website
  • Daily/ weekly or monthly Tracking Reports
  • Script development
  • No time increments (you pay by the second without rounding)
  • We speak English, Russian, German and French
  • We tailor & combine any of our services to suit your needs

Whether you are a growing start up defining your market or an established company optimizing your strategy, our background in technology allows the flexibility to tailor our solutions to your needs and those of your customers.

Why outsource your contact center to INEX?

  • The most competitive multichannel service in the world

  • A service quality-centered team & friendly multicultural agents dedicated to your business and your customers 24/7/365

  • Our state of the art platform-based service, including the latest technologies in IVR, PBX Pools, Dial Plan, Call queues and more. No matter the plan you choose.

  • No hidden fees. No time increments. No commitment.

Who we are

Inex is a company based in booming Georgia, strategically located at +3 GMT, ranked 7th best country in the world to do business according to the World Bank’s Doing Business 2020, and compliant with EU legislation including on data privacy. Our 13 years’ experience in service and telecommunications ensures the best customer experience with the integration of the latest technologies and our success in providing our staff with a relaxed workplace and Western Europe’s standards of health insurance and benefits.

Our Strenghts

→ 24/7/365 Contact Center: Whether on the phone, chat, mail or social media, we got you covered on all your inbound & outbound needs.

→ Our customer service outsourcing agents will always be friendly and helpful to your customers. We can be your first response team and helpdesk service providers, answering your FAQs or troubleshooting problems, and submit support tickets to your existing platform.

→ We can screen your business calls through customized scripting, transfer only those you want, and take a message if needed. Our email response service can set up screening, forwarding or answering procedures and save you time.

→ Live chat is a service more and more of your customers want. We will install a customized chat service on your website for free, and take care of questions, appointment scheduling, creating support tickets…

→ Our multibackround agents will go above and beyond to win back your customers, generate leads & manage your telemarketing. Know your maket better thanks to our surveys and market research service. Our dedicated agents will cold-call for you and help your business. Allow us to be linked to your database or provide us with a list.
We will take care of the rest.